Training topics

First Impressions

When meeting a new person, those first few seconds and minutes really do matter. So it’s worth thinking about how you might make a good first impression.

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  • Keep your facial expressions soft and warm

  • Smile and relax your facial muscles

  • Don’t squint your eyebrows to avoid looking angry

  • Keep your body posture relaxed and upright

  • Maintain eye contact when meeting or speaking to another person

  • Wear clean, appropriate, and properly fitting clothing

  • Make sure your hair, hands, and body are washed and well-kept

  • Speak in a clear, warm voice

Rules to Live By

DO

  • Treat everyone with respect

  • Treat others how you want to be treated

  • Stay positive

  • Respond promptly

  • Take an interest before you take a position

  • Listen to what is being said even if you don’t agree

  • Develop a reputation for being trustworthy and credible

A good first impression.

A good first impression.

DON’T

  • Criticize customers

  • Hover, leave a note

  • Use Jargon

  • Take things personal

  • Assume, instead listen

  • Blame

  • Ignore body language

A bad first impression.

A bad first impression.

What's Your Motto?

A motto is a slogan or favorite saying, like "When life hands you lemons, make lemonade." A motto is something you might see on a t-shirt or bumper sticker — a short sentence or phrase that has meaning for that person.

A motto would be something like, "I always say, you get out of life what you put into it."

How do you want to be perceived?
Here are a few examples that you can use or change to make your own:

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  • "We may encounter many defeats but we must not be defeated." (Maya Angelou)

  • "Be yourself. Everyone else is already taken."

  • “One person can make a difference.”

  • "Keep your eyes on the prize."

  • “Every day is a second chance.”

  • "Tomorrow is another day."

  • "Work hard and be kind."

  • "I live my dream every day."

  • "NEVER GIVE UP!"

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