Training topics
First Impressions
When meeting a new person, those first few seconds and minutes really do matter. So it’s worth thinking about how you might make a good first impression.
- Keep your facial expressions soft and warm 
- Smile and relax your facial muscles 
- Don’t squint your eyebrows to avoid looking angry 
- Keep your body posture relaxed and upright 
- Maintain eye contact when meeting or speaking to another person 
- Wear clean, appropriate, and properly fitting clothing 
- Make sure your hair, hands, and body are washed and well-kept 
- Speak in a clear, warm voice 
Rules to Live By
DO
- Treat everyone with respect 
- Treat others how you want to be treated 
- Stay positive 
- Respond promptly 
- Take an interest before you take a position 
- Listen to what is being said even if you don’t agree 
- Develop a reputation for being trustworthy and credible 
A good first impression.
DON’T
- Criticize customers 
- Hover, leave a note 
- Use Jargon 
- Take things personal 
- Assume, instead listen 
- Blame 
- Ignore body language 
A bad first impression.
What's Your Motto?
A motto is a slogan or favorite saying, like "When life hands you lemons, make lemonade." A motto is something you might see on a t-shirt or bumper sticker — a short sentence or phrase that has meaning for that person.
A motto would be something like, "I always say, you get out of life what you put into it."
How do you want to be perceived? 
Here are a few examples that you can use or change to make your own:
- "We may encounter many defeats but we must not be defeated." (Maya Angelou) 
- "Be yourself. Everyone else is already taken." 
- “One person can make a difference.” 
- "Keep your eyes on the prize." 
- “Every day is a second chance.” 
- "Tomorrow is another day." 
- "Work hard and be kind." 
- "I live my dream every day." 
- "NEVER GIVE UP!" 

 
                       
             
             
             
             
             
            