Training topics
First Impressions
When meeting a new person, those first few seconds and minutes really do matter. So it’s worth thinking about how you might make a good first impression.
Keep your facial expressions soft and warm
Smile and relax your facial muscles
Don’t squint your eyebrows to avoid looking angry
Keep your body posture relaxed and upright
Maintain eye contact when meeting or speaking to another person
Wear clean, appropriate, and properly fitting clothing
Make sure your hair, hands, and body are washed and well-kept
Speak in a clear, warm voice
Rules to Live By
DO
Treat everyone with respect
Treat others how you want to be treated
Stay positive
Respond promptly
Take an interest before you take a position
Listen to what is being said even if you don’t agree
Develop a reputation for being trustworthy and credible
DON’T
Criticize customers
Hover, leave a note
Use Jargon
Take things personal
Assume, instead listen
Blame
Ignore body language
What's Your Motto?
A motto is a slogan or favorite saying, like "When life hands you lemons, make lemonade." A motto is something you might see on a t-shirt or bumper sticker — a short sentence or phrase that has meaning for that person.
A motto would be something like, "I always say, you get out of life what you put into it."
How do you want to be perceived?
Here are a few examples that you can use or change to make your own:
"We may encounter many defeats but we must not be defeated." (Maya Angelou)
"Be yourself. Everyone else is already taken."
“One person can make a difference.”
"Keep your eyes on the prize."
“Every day is a second chance.”
"Tomorrow is another day."
"Work hard and be kind."
"I live my dream every day."
"NEVER GIVE UP!"