Training topics

How to handle conflict in the workplace

6 steps to conflict resolution in the workplace

  • Clarify what the disagreement is

  • Establish a common goal for both parties

  • Discuss ways to meet the common goal

  • Determine the barriers to the common goal

  • Agree on the best way to resolve the conflict

  • Acknowledge the agreed upon solution and determine the responsibilities each party has in the resolution

  • Talk with the other person

  • Focus on behavior and events, not on personalities

  • Listen carefully

  • Identify points of agreement and disagreement

  • Prioritize the areas of conflict

  • Develop a plan to work on each conflict

  • Follow through on your plan

  • Build on your success

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